The Lash Lady

RESCHEDULING: A 24 hour notice is required if you wish to cancel or reschedule your appointment. If less than 24 hours notice is given, a late cancellation fee of 50% of the total scheduled appointment cost will be charged. If less then 12 hours notice is given, a late cancellation fee of 100% will be charged. This fee must be paid in full in order to book again. All appointments can be cancelled or rescheduled with proper notice by texting Kelsey at 208.410.7280. If I am unable to answer your call, I am likely servicing another client. Please be sure to leave a voice message including your first and last name- stating the time and date of your appointment you wish to cancel or reschedule. CHILDREN: To ensure their safety and for insurance liability considerations, I respectfully ask that no children under the age of 12 accompany you to your appointment. Thank you for understanding. LATE ARRIVALS: As a courtesy to all, and to ensure sufficient time for a quality experience please be on time to your appointment. There is no extra fee for arriving late but your service may be shortened in effort to make sure client appointments following yours are not also pushed back on time. Please be aware that the full amount of your original scheduled service time will still be applied to your total at the end of your appointment. REFUNDS AND RETURNS: No refunds, returns or exchanges are given for products or services rendered. REACTIONS AND SENSITIVITIES: A reaction to products used during your lash service, although at very low-risk, are a possibility you should be aware of when getting lash extensions. Unless known allergies are stated by you, it is unfortunately otherwise not foreseeable. No refunds will be issued for reactions, however a complimentary lash removal is available for all full sets applied by Kelsey if such circumstance were to occur. XOs - Kelsey